Before proceeding- Make sure you have enabled defects management and have connected your issue manager
Once the configuration is done , while running a test case, the tester will get option to mark it as failed and also report a defect.
When you click on report bug icon on run panel, you will see a preview of issue to be posted in configured defects manager, if needed you can modify the issue details before it is posted.
Formatting the content of defect being reported
Based on the defects manager you have selected, you can modify the content and apply the desired format to the defect being reported.
Link existing issues with failed test case
If you want, you can also link an existing issue with test case as defect instead of creating a new one.
Please note that you have to enter the id of the issue that is already present in the project selected while configuring defects management settings, otherwise you may get an error.
Who will be considered as reporter for the issue?
Scenario 1: Tests are being run by the administrator who has configured the defects management for project:
The issues would be shown to have been reported by the the user whose credentials were used to configure defects management settings in TestCollab project.
Scenario 2: Tests are being run by a user other than the administrator who has configured defects management for project
Scenario 2.1 : The tester has connected his/her own defects manager account with TestCollab profile
The issues in defects manager app would be shown to have been reported by the user whose credentials have been used to link defects manager app account with current user's TestCollab user profile.
Scenario 2.2 : The tester has not connected his/her own defects manager account with TestCollab profile
In this case all the issues would be shown to have been reported by the user whose credentials were used by administrator while configuring defects management for the project.
Note: If you encounter an error that is not specific to the defect being reported then please consider checking the project specific defects management settings to see if the connection you configured is still valid, because sometimes change in user profile may invalidate the connection.
Before reporting a defect
The user who is getting an option to report a bug can also check the status and validity of access token linked on defects settings page for current project, this is done by hovering the mouse over the "Fail and report bug" button on test case run page.
Here are the various status :
Fail and report bug
The user has linked his account and the access token is still valid so a defect can be reported.
User not linked
User has not linked his/her account on defects settings page, in this case default account will be used to report the defect.
User does not have access to the requested resource
User may or may not have linked his/her account on defects settings page, but the credentials are no more valid and they need to disconnect and reconnect their account.
Please send your queries, concerns and feedback to support@testcollab.com